Terms and Conditions
1. How to Order2. Payment Options
3. Change or Cancel an Order
4. Return Policy
5. Sales Tax
6. Shipping
7. Currencies
How to Order
Online: You can place your order on our secure website 24 hours a day, 7 days a week, 365 days a year.www.thehealingcanopy.com/shopBy Phone: You can place your order by phone with one of our helpful customer service representatives.
Call toll free: 1-888-274-0422
Payment Options
The Healing Canopy gladly accepts the following methods of payment:Visa MasterCardChange or Cancel an Order
In the event that you wish to change or cancel an order, you must notify us as soon as possible by phoning our customer service department:Call toll free: 1-888-274-0422However, since our shipping department often packs and ships orders within minutes of receiving them, it may be too late to implement the requested changes.
If this should occur, the customer must ship the item(s) back to us in order to receive a refund (see return policy below).
Return Policy
If for any reason you are not satisfied with your purchase, simply return the unused portion and we will gladly provide a 100% refund. Return shipping and handling charges are non-refundable.Products that fall under the Functional Lab Testing category are non-refundable.
In order to process a return, the customer must first notify us by phone or email and receive a return authorization number from our customer service department.
customerservice@thehealingcanopy.com
Sales Tax
Orders placed and shipped within Canada are subject to Federal tax (GST/HST). Orders placed within and shipped to the United States are exempt from sales tax.The Healing Canopy is not responsible for additional tariffs or taxes that may apply to items shipped outside of Canada.
Shipping
The Healing Canopy offers free shipping for our Canadian customers on orders over $75 before tax. Canadian orders under $75 are subject to a flat rate shipping charge of $5.95.All orders shipped within Canada should arrive within 3-5 business days. Canadian orders are delivered via Canada Post.
The Healing Canopy offers free shipping for our American customers on orders over $95 before tax. American orders under $95 are subject to a flat rate shipping charge of $14.95.
All orders shipped to the 48 continental U.S. States should arrive within 7-10 business days. American orders are delivered via United States Postal Service.
At this time, The Healing Canopy only ships to addresses within Canada and the United States. The Healing Canopy is not responsible for any duties or brokerage fees on orders shipped outside of Canada.
